THE VESUVIUS

Returning Your Purchase

Return Conditions

• All items to be returned or exchanged must be in unmodified and new condition. We will not accept returns on items with any sign of wear or damage. 
• Custom Design and Special Order Items are not eligible for return. 

Receiving A Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. 

Exchanges

Any items in new and unmodified condition may be exchanged within 90 days of purchase for an item of equal or greater value. 

Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Order Cancellations And Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 14 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

Custom And Special Order Items

If you have questions , please don't hesitate to contact us at:

Hannoush Jewelers
112 Wolf Rd. 
Albany, NY 12205
(518)-986-5703

Hannoush Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.